ebay return policy 14 days

As part of the changes, eBay no longer allows sellers to offer a 14-day return policy for most categories as it tries to make sellers offer more generous returns. In fact, mastering eBay return policy was something I left to when I already achieved some measure of success. I can't believe what I am reading guys, I stated that I accept returns within 14 days and I believed that this was indeed the case and now someone asks for a return after 14 days I wrote back sorry it's too late. Thank you for visiting Jeff Beeman.Online - Don't forget to subscribe before you leave! If no response is received after 3 business days the buyer can ask eBay to step in and help. You should definitely put in some time to ensure you offer what's best for your customers while still making profits. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. The seller has two days to inspect the returned item and issue a refund to the buyer. Issuing returns and refunds is at your store discretion. I had a case opened against me some time ago from a buyer who purchased a knitting pattern and thyen a month later claimed the knitting pattern was not as described. If you say a pair of pants is a 32 in terms of waste size or a couch is 3 meters long and that’s exactly what I am looking for then accuracy is the name of the game. The buyer must s end the item back within 14 days of starting a return. Starting May 2018, if you currently accept 14-day returns, you can change your return policy to 30-day returns. Which policies do you prefer and why ? Check the seller's return policy in the listing to see who is responsible for return shipping costs.. eBay will track the delivery of the returned item. They have another 14 days to return the goods once they’ve told you. Consider these simple but effective methods: Please share any and all return policy experiences you have had. All of the information above relates to eBay.com. They will need to return tracked as if they cannot prove return you will not have to refund.........do not refund until you have to item back. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Now I have an item that was at the 12 or 13 day mark (of delivery) and the buyer writes that she wants to return. It is your choice to decide if the buyer may take that option, which will hurt your account, or you can play safe and accept the return now in a way that doesn't. Just sell it on to recoup some, if not all, of your original outlay. A good idea is too add a measurement table and measurement illustrations to your listing. In eBay's last year's "SR2" (Seller Release 2), they announced that early this year (2012), sellers would no longer be able to specify 3- and 7-day return policies; the minimum return period would be 14 days, and "a money back refund option will be required for all returns. You can check on your refund in your Purchase history - opens in new window or tab. Calm the Ham. It is important to understand that the negative impact is threefold: The last point is very important, you need to calculate the cost of returns into your overall business performance. The cost of return postage may be paid by the buyer or the seller, depending on the seller's return policy and the reason for the return. Starting in August 2018, eBay will update any listings that sellers have not yet updated to one of the new returns policy options, including Good ‘Til Cancelled listings. Just in the United States, Statista estimates return deliveries will cost businesses $550 billion by 2020—a 75.2% increase from four years earlier. Additionally, you are able to know which items are problematic in advance by looking at other seller’s feedback on items that you are selling and determining whether it is problematic or not. If they open a return request choosing one of the 'buyer changed mind' options you can quite legitimately refuse it. When a buyer doesn't receive an item. Free returns policies are highlighted on your listing and therefor stands out more  to shoppers, c. eBay has marketing campaigns which highlight item listings that offer free returns. And yes, I did win the case after using the live chat facility on ebay, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. According to eBay, you must specify a return policy in your listings meaning whether or not you accept returns. Some sellers use a restocking fee to account for the inconvenience of a return. Most eBay dealers I know abide by eBay policy: “Sellers who accept returns will be required to a minimum 14-day return policy and offer a money-back option.” Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Streamlined returns policies. This will save you a lot of time and effort and make sure your policies are always clear to potential customers. They do not have to provide a reason. 3. I check them out and find they get rid of 14 days return. So what is the point ebay advise us to think of putting that 14 days return policy in the list ? Since eBay ordered its business sellers to extend their returns policy from 14 to 30 days last year, sellers complain that return rates have escalated and they are being penalised for complying. If most customers are not happy with an item you are selling something is wrong and focus your business on less problematic items. Try to keep the quantity of your policies to a minimum by consolidating them. Also, remember that you can always edit your returns policy if necessary. Return policies are only allowed to be displayed under a listing’s official return policy tab. Greats eBay won’t allow writing your return policy in your listing description, this way the listing will be arranged better. If you've asked your seller to help with a problem and they're not able to resolve it for you within 3 business days, you can ask us to help you out. You must refund the customer within 14 days of receiving the goods back. Most of the time if you have an issue with a purchase, the seller will be able to solve it for you. eBay is constantly moving towards structured data, meaning they present  listings in a more organized manner in order to eliminate some of the chaos and inconsistency you often see in listings due to the freedom eBay provides by allowing html. – This is how you specify what your preferred method of payment is such as credit card or PayPal. eBay Tests New … The following categories continue to have the option of 14-day returns: Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment. However, if the buyer wishes to be awkward they MAY choose to open a SNAD case instead to force the return. Requesting a replacement item . Include this information in your listing so that your policies are clear and the buyer has the right information from the outset. Starting in early November, items in this category can be offered with 14-day returns in addition to the policies above. Rather than creating your business policies listing by listing, you can create multiple payment, shipping, and return policies. If I were a seller I would only want to sell used items so that everything would be as is as long as the description was accurate. This will save you a lot of time and effort and make sure your policies are always clear to potential customers. eBay Open to Flexible Seller Return Policies – eBay is open to a more flexible return policies for sellers, which would be a major change from the one-size-fits-all policy in place now. Buyer requests a return. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. While I was working on optimizing my business and finding areas to improve profitability I never paid too much attention to the impact returns had on my bottom line. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. If a replacement or exchange is agreed upon, the buyer has 5 business days to ship the item back to the seller with return tracking. The returns policy as part of this year ’ s promotion, be sure to read the.! Restocking fee not have to offer on eBay the policy a new title paid. Listings and boost your business policies listing by listing, you must specify a return you are private. 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